Privacy policy

This statement outlines Farouk Trading and Contracting Co. Ltd.’s (“Farouk Trading,” “we,” “us,” or “our”) policies regarding the collection, use, and protection of personal information submitted through our website, www.farouktrading.com (the “Site”), or via any other means.

Your Privacy is Important to Us

Farouk Trading respects and upholds the confidentiality of information and the privacy of individuals. We are committed to ensuring the privacy of the personal information you provide. Unless we have your explicit consent, we will only collect and use your personal information as set out in this privacy policy. When we request personal information, we will clearly state the purposes for its use.

We acknowledge your right to control how your personal information is collected and used.

Important Security Notes

  • ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.’’

  • ‘‘www.farouktrading.com takes appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, (website) cannot guarantee the absolute security of any information that is disclosed online.’’

  • ‘‘www.farouktrading.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of your information.’’

  • ‘‘The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Therefore, Customers are encouraged to visit these sections frequently to be informed of any changes. Modifications will be effective on the day they are posted.’’

Personal Information We Collect

The types of information we may collect or that you may submit include:

  • Contact information: name, delivery address, email address, and telephone/mobile number.

  • Information about your visit to the Site, including the date and time of your visit, the pages accessed and documents retrieved, and the type of browser used.

  • Any personal correspondence, including emails (collectively, “Personal Information”).

Providing other information is not mandatory but may help us respond to your requests more effectively.

Why We Collect Personal Information

Farouk Trading offers premium products and services and strives to meet your needs with effective after-sales support. To achieve this, we collect certain Personal Information to process your orders, provide service, and improve your experience.

Obtaining Your Consent

We collect your Personal Information only with your consent, for example, when you create an account, place an order, request a service, participate in offers, or contact our support team. We may request your consent for product improvement initiatives or marketing purposes that we believe would benefit you.

Sensitive information (e.g., information about your health, race, ethnicity, or religious beliefs) is subject to stricter limitations as governed by the laws of the Kingdom of Saudi Arabia. We will not collect sensitive information about you without your express consent.

By communicating with Farouk Trading, including via email and online forms, you consent to the collection of the Personal Information you provide.

You have the right to anonymity and are not obligated to provide us with Personal Information. However, if the information is necessary to fulfill your request for a specific product or service, we may be unable to provide it without your Personal Information.

How We Use Personal Information

We may retain and use personal information for the following purposes:

  • Internal accounting, administration, and legal compliance.

  • Processing your orders and providing account information.

  • Responding to your inquiries and providing customer support.

  • Administering warranty claims and maintaining sales records.

  • Enhancing customer service and product offerings.

  • Processing promotions, competition entries, and special offers where you have voluntarily provided your details.

  • Informing you about updates or changes to the product or service you have acquired.

  • Providing information about us, our products, services, and special offers (with your consent).

  • Analyzing website usage to improve our Site.

Payment Confirmation: Payment confirmation will be sent to your email by the payment gateway provider you select during checkout.

Disclosure of Your Personal Information

As a matter of policy, we NEVER sell or rent any Personal Information about you to any third party.

The following describes some instances where your Personal Information may be disclosed:

  • Aggregate Data: We may gather non-specific, aggregated data across all our Site visitors to analyze usage patterns. We may disclose this aggregated information to third parties for marketing and promotional purposes. However, we never disclose any information that could be used to identify you personally. Certain information, such as your name, email address, and telephone number, is kept confidential.

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., courier companies for delivery), so long as those parties agree to keep this information confidential and use it only for the services they provide to us.

  • Cookies: When you visit our Site, our server may place a small data file known as a “cookie” on your hard drive. This helps us analyze site traffic and tailor your experience. Cookies are safe and cannot be used to deliver viruses. They only identify your browser to our servers. Most web browsers are set to accept cookies, but you can usually modify your browser setting to decline them if you prefer.

Governing Law
The Kingdom of Saudi Arabia is our country of domicile. The governing law for this privacy policy and any disputes arising from it is the local law of the Kingdom of Saudi Arabia.

For any questions regarding this privacy policy, please contact us at kashif@farouktrading.com or +966 126 500 713